I spend quite a bit of time on the road where I have been blessed with meeting so many wonderful people. Usually, I can strike up a conversation with just about anyone and typically, the conversation turns to, what do you do for a living? Followed by, do you have children?
Amory Lovins - physicist, environmental scientist, writer and cofounder of Rocky Mountain Institute, presented his case at the Bloomberg New Energy Finance’s Future of Energy Summit, that the conventional wisdom regarding energy efficiency is misguided and short-sighted.
Continuing our blog series, “Powerful Reading,” our team of energy trading consultants at MidDel Consulting will be sharing some of their favorite books.
Customer Service is the art of meeting the needs of your customers. All customers have needs, and meeting those needs is at the heart of customer service. This sounds simple, yet so many businesses struggle with customer service because they don’t see the opportunities that present themselves.
As we progress through life we may find that the skills we develop to succeed (and cope) in our work life tend to find application in our personal life – whether intentional or not. Some people may bemoan that even considering such cross-applications violates tenets of proper work life balance.
Good and bad processes are everywhere. Businesses and families rely on processes every day. Processes were used by NASA to put men on the moon, as well as by McDonalds to make their hamburgers. When processes aren’t followed, chaos will reign.
We have a saying at MidDel Consulting – “ETRM systems are not purchased at Walmart!"