Newsroom

Customer Service is the art of meeting the needs of your customers. All customers have needs, and meeting those needs is at the heart of customer service. This sounds simple, yet so many businesses struggle with customer service because they don’t see the opportunities that present themselves.

After months of talks, a $15 billion deal to export Israeli gas to Egypt is moving forward, which will bring Israel a step closer to becoming an energy exporter to the most populous Arab country.

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Happy St. Patrick's Day!

https://www.nationalgeographic.com/travel/destinations/europe/ireland/st-patricks-day-irish-holiday-celebration/

Daylight saving time, which takes place at 2 a.m. this Sunday, March 11, was first enacted by the federal government in March of 1918, during World War 1, as a way to conserve coal. This month celebrates its 100th birthday in the U.S.

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As we progress through life we may find that the skills we develop to succeed (and cope) in our work life tend to find application in our personal life – whether intentional or not. Some people may bemoan that even considering such cross-applications violates tenets of proper work life balance.

Good and bad processes are everywhere. Businesses and families rely on processes every day. Processes were used by NASA to put men on the moon, as well as by McDonalds to make their hamburgers. When processes aren’t followed, chaos will reign.

We have a saying at MidDel Consulting – “ETRM systems are not purchased at Walmart!"

The first few steps in any project should include writing the project charter and management plan, and gathering requirements. At this point, project scope and required deliverables have been documented.

Continuing our blog series, “Powerful Reading,” our team of energy trading consultants at MidDel Consulting will be sharing some of their favorite books.

Continuing our blog series, “Powerful Reading,” our team of energy trading consultants at MidDel Consulting will be sharing some of their favorite books.