Continuing our blog series, "Powerful Reading," our team of energy consultants will be sharing some of their favorite books.
Customer Service is the art of meeting the needs of your customers. All customers have needs, and meeting those needs is at the heart of customer service. This sounds simple, yet so many businesses struggle with customer service because they don’t see the opportunities that present themselves.
As we progress through life we may find that the skills we develop to succeed (and cope) in our work life tend to find application in our personal life – whether intentional or not. Some people may bemoan that even considering such cross-applications violates tenets of proper work life balance.
Good and bad processes are everywhere. Businesses and families rely on processes every day. Processes were used by NASA to put men on the moon, as well as by McDonalds to make their hamburgers. When processes aren’t followed, chaos will reign.
We have a saying at MidDel Consulting – “ETRM systems are not purchased at Walmart!"
Earlier in my career when I spent most of my time as a business end user of CRM software, I wondered why it was important to have a Test plan. Our project had a Project plan and we were already familiar with writing test cases so what was all the hype about documenting a Testing plan?
Winston Churchill famously quoted, “He who fails to plan is planning to fail.” This great advice was undoubtedly a paraphrase from the original quote by Benjamin Franklin, a father of modern time management techniques, who said, “By failing to prepare, you are preparing to fail.” With this in min