Powerful Reading | Energy Consulting
April 16, 2018

Continuing our blog series, "Powerful Reading," our team of energy consultants will be sharing some of their favorite books.

Customer Service
March 22, 2018

Customer Service is the art of meeting the needs of your customers. All customers have needs, and meeting those needs is at the heart of customer service. This sounds simple, yet so many businesses struggle with customer service because they don’t see the opportunities that present themselves.

Work and Life Balance
January 18, 2018

As we progress through life we may find that the skills we develop to succeed (and cope) in our work life tend to find application in our personal life – whether intentional or not. Some people may bemoan that even considering such cross-applications violates tenets of proper work life balance.

Processes - Good and Bad
December 28, 2017

Good and bad processes are everywhere. Businesses and families rely on processes every day. Processes were used by NASA to put men on the moon, as well as by McDonalds to make their hamburgers. When processes aren’t followed, chaos will reign.

ETRM | ETRM implementation
November 30, 2017

We have a saying at MidDel Consulting – “ETRM systems are not purchased at Walmart!"

Functional and Technical Specifications
October 16, 2017

The first few steps in any project should include writing the project charter and management plan, and gathering requirements. At this point, project scope and required deliverables have been documented.

Introspect | Self-Analysis
September 21, 2017

This blog represents the kind of thought process that makes our consultants so great at what they do! Read it here:

Test Plan Development
August 21, 2017

Earlier in my career when I spent most of my time as a business end user of CRM software, I wondered why it was important to have a Test plan. Our project had a Project plan and we were already familiar with writing test cases so what was all the hype about documenting a Testing plan?

Project Charter
July 17, 2017

Winston Churchill famously quoted, “He who fails to plan is planning to fail.” This great advice was undoubtedly a paraphrase from the original quote by Benjamin Franklin, a father of modern time management techniques, who said, “By failing to prepare, you are preparing to fail.” With this in min

Software Demo
Software Demo
June 15, 2017

Many steps are involved in selecting a software system from identifying the need to upgrade an existing system versus purchasing a new one, to narrowing the list of potential vendors, and to making the final selection.